Suggested Reading List
The following is a list of reading recommendations.
After reviewing the list, please let me know if you have additional titles. Just send an email to professionaldevelopment@astdnefl.org with the title, author, and a short note indicating what impressed you about the book.
Leadership:
· The Leadership Challenge by Kouzes and Posner
· On Becoming a Leader by Warren Bennis
· Excellence by Design: Leadership by John Spence
· Primal Leadership by Goleman et al
· Leader to Leader by Hesselbin et al (from the Drucker Foundation)
· The Leader of the Future by Hesselbin et al (from the Drucker Foundation)
· Flight of the Buffalo by James Belasco
· Servant Leadership by Greenleaf
· Leading People by Rosen and Brown
· Authentic Leadership by Bill George
· Instant Turnaround by Harry Paul and Ross Reck
General Business Knowledge:
· Good to Great by Jim Collins
· Built to Last by Jim Collins
· Results Rule! by Randy Pennington
· Think Big Act Small by Jason Jennings
· Great Places to Work by Levering
· What the Best CEO's Know by Krames
· In Search of Excellence by Tom Peters
· A Passion for Excellence by Tom Peters
· Liberation Management by Tom Peters
· The Great Game of Business by Jack Stack
· Teaching the Elephant to Dance by James Belasco
· The Knowing-Doing-Gap by Pfeffer and Sutton
· The World is Flat by Thomas Friedman
Customer Service:
· At America's Service by Karl Albrecht
· Service America by Karl Albrecht
· Customers for Life by Carl Sewell
· Quality is Free by Philip Crosby
· Delivering Knock Your Socks Off Service by Bell & Zemke
· Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow & Teri Yanovitch
· Managing Knock Your Socks Off Service by Bell & Zemke
· The Customer Driven Company by Richard Whiteley
· The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector & Patrick McCarthy
Team Building:
· The Wisdom of Teams by Katzenbach and Smith
· The Five Dysfunctions of a Team by Lencioni
Conflict Resolution:
· Crucial Conversations by Patterson et al.
· Difficult Conversations by Stone et al.
· Crucial Confrontations by Patterson et al.
· Effective Communication Skills for Scientific and Technical Professionals by Chambers
· The Gentle Art of Verbal Self-Defense by Elgin
Career Development:
· What Color is Your Parachute 2009 by Richard Nelson Bolles
· Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It by Barbara Sher
· Do What you Are by Paul Tieger and Barbara Barron-Tieger
· Guerrilla Marketing for Job Hunters: 400 Unconventional Tips, Tricks, and Tactics for Landing Your Dream Job by Jay Conrad Levinson and David Perry
· Job Hunting Tips for People With Not-So-Hot Backgrounds: 101 Smart Tips That Can Change Your Life (Career Savvy) by Ron Krannich
· Sweaty Palms: The Neglected Art of Being Interviewed by H. Anthony Medley
· Knock 'em Dead, 2009: The Ultimate Job Search Guide by Martin Yate
Life balance, Self-motivation, Happiness and/or Success:
· A Strategy for Daily Living by Ari Kiev
· Quantum Leap Thinking by James Mapes
· Love is the Killer App by Tim Sanders
· Seven Habits of Highly Effective People by Stephen Covey
· Unlimited Power by Anthony Robbins
· Learned Optimism by Dr. Martin Seligman
· Taking Responsibility by Nathaniel Brandon
· You Can Be Happy No Matter What by Richard Carlson
· Getting Things Done by David Allen
Business Biographies:
· Nuts (about Southwest Airlines) by Kevin Freiberg and Jackie Frieberg
· Pour Your Heart into It (about Starbucks) by Howard Schultz
· Who Says Elephants Can't Dance by Lou Gerstner
· Moments of Truth by Jan Carlson
· Only the Paranoid Survive by Andy Grove
· Augustine's Laws by Norm Augustine